Help Center

Deploy an AI-powered knowledge base featuring instant smart search and a 24/7 chatbot to deflect tickets and provide summarized answers from your documentation.

AI Answer with Source

Customers receive AI-summarized answers directly, complete with citations to the source article, rather than just a list of links, ensuring accuracy and context.

AI Automatically Learns

The AI requires zero setup and automatically learns from all your existing help articles, custom FAQs, and connected websites to build its knowledge base instantly.

Seamless Human Handoff

When the AI cannot resolve an issue, conversations seamlessly escalate to a shared inbox where your team can reply, assign tickets, and collaborate to resolve complex issues.

One-Click Migration

Migrate your existing help articles quickly from platforms like Intercom, Zendesk, Freshdesk, and Crisp in a single click, ensuring zero manual migration effort or data loss.

Custom Domain Support

Host your help center on your own branding, such as yourcompany.com/help or help.yourcompany.com, allowing you to build SEO authority directly on your primary domain.

AI Suggests Content Gaps

The AI analyzes customer conversations to identify questions that lack existing answers and suggests new articles that your team should write next.

Deflecting Repetitive Tickets

Deploy the 24/7 AI chatbot to instantly handle common and repetitive customer questions, significantly reducing the volume of tickets reaching your human agents.

Providing Instant Self-Service

Customers can use the AI-powered knowledge base and smart search to find summarized answers immediately, resolving their issues in seconds without waiting for support.

Supporting Global Customers

Leverage the AI's automatic translation capabilities to ensure that support answers are provided in the native language of every customer, supporting everyone equally.

Improving Content Strategy

Utilize the AI feature that analyzes unresolved customer conversations to pinpoint knowledge gaps and receive actionable suggestions on which new articles need to be created.

Streamlining Agent Collaboration

When escalation occurs, agents can use the shared inbox to manage, assign, discuss, and reply to complex customer conversations efficiently within one centralized view.

Building SEO Authority

By hosting the help center on a custom domain, companies ensure that all the content they create contributes directly to the SEO ranking and authority of their main website.

What is Help.center?

Help.center is a knowledge base solution powered by AI that allows you to host a self-service website (like yourcompany.help.center) and deploy an AI chat widget on your website for instant customer support.

Is there a free plan available?

Yes, creating yourcompany.help.center knowledge base is 100% free, requiring no credit card to start, though paid plans unlock more powerful AI features and usage limits.

Can I import articles from other platforms?

Yes, you can import existing help articles in one click from popular knowledge bases such as Intercom, Zendesk, Freshdesk, and Crisp with zero manual migration.

How does the AI learn from my content?

The AI automatically learns from your published help articles, custom AI FAQs, and connected websites every time content is updated, requiring zero manual training setup.

Can I use my own domain for the help center?

Yes, you can host your help center on a custom domain like help.yourcompany.com by contacting support, which helps ensure SEO authority remains with your main domain.

What happens when the AI cannot answer a question?

When the AI is unable to help, the conversation seamlessly transitions into a shared inbox where your human support team can take over, reply, assign tickets, and resolve the issue.